Knowledge Base

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Knowledge Base

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I'm a Participant

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How to prepare

Do I need to download anything for my video interview?

What do I need to complete my video interview?

Camera

My camera cannot be detected

My camera does not connect on my mobile device

The quality of my test video is poor

Shorlister.com is asking for access to my camera on PC. What should I do?

I need to update my webcam driver

My test video won't play back

My camera does not connect on my PC

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Internet Connection

I have poor internet connectivity

Microphone

There is no audio on my playback test

Recording issues using AirPods or Bluetooth earphones

I've started my interview

My interview froze

I can't get past the 'prepare' step

I aborted my interview before it finished

CameraTag Server Error

My answer(s) won't upload (Computer)

My answer(s) won't upload (Mobile)

My interview has crashed (Mobile)

My interview has crashed (Computer)

Shortlist.Me Upgrade (Pay to Unlock)

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I've completed my interview

I've submitted my interview but heard nothing

Has my interview uploaded?

Can I redo my interview?

FAQ

Is the interview live?

Is my device compatible?

How long will the interview take?

I need an extension

Has my interview invitation expired?

Incomplete Interview

I accidentally declined my interview

Who can view my interview?

How long is my interview stored for?

What do I need to do?

Accessing practice interviews

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Tips

Presentation tips

Take a practice interview

Interview Tips

Using third-party software/plugins/extensions

Unable to click/proceed

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