Step 1
Check that there is definitely a camera installed on your device. If you are unsure how to do this please refer to your device help guide or search online for an article relevant to your device.
Step 2
The second thing to check is that the correct camera is enabled. This can be an issue with devices that have two cameras, e.g. one forward and one rear-facing camera.
Step 3
If you’re using Google Chrome or Firefox, it may be that you need to grant Shortlister.com access to your camera in your web browser. Please refer to your browser help guide or search online for an article relevant to your browser.
Step 4
There are multiple websites available that will perform tests on your equipment, such as: Webcam Test.
A notification box should appear at the top left-hand corner of your screen requesting permission to use your device, as mentioned previously. See below a similar notification which will appear:
Click 'Allow', and the test will notify you if everything is working correctly.