---
title: My interview froze
description: If your interview has frozen it is most likely caused by a connection issue. For best results, we recommend Shortlister interviews be taken on web connections with an upload speed of at least 300kbps.
---

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# My interview froze

If your interview has frozen it is most likely caused by a connection issue.

For best results, we recommend Shortlister interviews be taken on web connections with an **upload** speed of at least **300kbps**. Take the speed test below - if your **upload** speed falls below 300kbps, please use an alternate internet connection to complete your video interview.

[**TAKE THE SPEED TEST**](http://speedof.me/)

If your upload speed is above 300kbps and you are still having problems then please try an alternative web browser, such as Google Chrome, to complete your interview on. 

 

**Reminder: **

- Make sure your browser is up to date
- Clear your browser file cache
- Make sure you have enough space available on your device

 

The interview still keeps freezing? Contact our support team.

[SUBMIT A SUPPORT REQUEST](https://support.shortlister.com/knowledge/kb-tickets/new?hsLang=en)

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