You may need to grant permission to the Shortlister.com app to access your mobile device’s camera.
iOS devices
- Go into ‘Settings’.
- Go into ‘Privacy’.
- Go into ‘Camera’.
- Toggle on for ‘Shortlister’.
- Go into 'Microphone'.
- Toggle on for 'Shortlister'.
Android devices
![My camera does not connect on my mobile device](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/My%20camera%20does%20not%20connect%20on%20my%20mobile%20device.gif?width=233&height=415&name=My%20camera%20does%20not%20connect%20on%20my%20mobile%20device.gif)
- Go into ‘Settings’.
- Go into ‘Apps’.
- Go into ‘Shortlister’.
- Go into ‘Permissions’.
- Ensure that all permissions listed are toggled on.
- Return to the app.