--- title: My camera does not connect on my PC description: To get started with Shortlister, you might need to give permission for your camera to be accessed in your web browser. Simply follow the steps below based on the browser you're using to ensure everyth --- [Skip to content](https://support.shortlister.com/knowledge/my-camera-does-not-connect-on-my-pc#main-content) English Show submenu for translations [Create a ticket](https://support.shortlister.com/knowledge/kb-tickets/new?hsLang=en) ![shortlistme-logo-whiteout-2.png\]](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Shortlist.Me/shortlistme-logo-whiteout-2.png?height=40&name=shortlistme-logo-whiteout-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Create a ticket](https://support.shortlister.com/knowledge/kb-tickets/new) Hi there! How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.shortlister.com/knowledge?hsLang=en) 2. [I'm a Participant](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en) 3. [Camera](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#camera) # My camera does not connect on my PC To get started with Shortlister, you might need to give permission for your camera to be accessed in your web browser. Simply follow the steps below based on the browser you're using to ensure everything is set up correctly.   #### **Chrome** 1. Click on the 'tune browser' icon in the far left of your address bar ![Screenshot 2025-08-06 at 7.04.46 PM](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Screenshot%202025-08-06%20at%207.04.46%20PM.png?width=356&height=53&name=Screenshot%202025-08-06%20at%207.04.46%20PM.png) 2. Ensure the 'Camera' and 'Microphone' are turned on  ![Screenshot 2025-08-06 at 7.05.20 PM](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Screenshot%202025-08-06%20at%207.05.20%20PM.png?width=360&height=274&name=Screenshot%202025-08-06%20at%207.05.20%20PM.png) 3. If asked, click 'Reload' to apply changes. ![Screenshot 2025-08-06 at 7.06.13 PM](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Screenshot%202025-08-06%20at%207.06.13%20PM.png?width=357&height=53&name=Screenshot%202025-08-06%20at%207.06.13%20PM.png) #### **Firefox** 1. When prompted, choose your preferred camera and microphone, then click  'Allow'. ![Zight Recording 2025-08-06 at 07.18.16 PM](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Zight%20Recording%202025-08-06%20at%2007.18.16%20PM.gif?width=360&height=158&name=Zight%20Recording%202025-08-06%20at%2007.18.16%20PM.gif) 2. If not prompted, click the camera icon in the address bar ![Screenshot 2025-08-06 at 7.22.57 PM](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Screenshot%202025-08-06%20at%207.22.57%20PM.png?width=163&height=58&name=Screenshot%202025-08-06%20at%207.22.57%20PM.png) 3. Check 'Remember for all cameras and microphones' #### Edge 1. If your microphone and camera access are not enabled, a prompt will appear; please click ‘Allow’ to grant access. ![Screenshot 2025-08-07 at 12.10.44 PM](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Screenshot%202025-08-07%20at%2012.10.44%20PM.png?width=360&height=237&name=Screenshot%202025-08-07%20at%2012.10.44%20PM.png) 2. If you don't see a prompt, click on the 'padlock' icon in the address bar and select 'Permission for this site' to adjust your settings ![Screenshot 2025-08-07 at 12.11.21 PM](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Screenshot%202025-08-07%20at%2012.11.21%20PM.png?width=360&height=165&name=Screenshot%202025-08-07%20at%2012.11.21%20PM.png) 3. Make sure that 'Camera' and 'Microphone' are both set to 'Allow' ![Screenshot 2025-08-07 at 12.11.48 PM](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Screenshot%202025-08-07%20at%2012.11.48%20PM.png?width=360&height=116&name=Screenshot%202025-08-07%20at%2012.11.48%20PM.png) 4. If asked, click 'Reload' to apply changes. ![Screenshot 2025-08-07 at 12.12.17 PM](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Screenshot%202025-08-07%20at%2012.12.17%20PM.png?width=360&height=117&name=Screenshot%202025-08-07%20at%2012.12.17%20PM.png) #### Safari 1. You will be prompted to grant access to your microphone and camera, click ‘Allow’. ![Screenshot 2025-08-07 at 1.00.09 PM](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Screenshot%202025-08-07%20at%201.00.09%20PM.png?width=262&height=329&name=Screenshot%202025-08-07%20at%201.00.09%20PM.png) 2. To remember this setting, click the video camera icon in the address bar, then select ‘Always Allow on "assessment.shortlister.com"’. ![Screenshot 2025-08-07 at 1.01.03 PM](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Screenshot%202025-08-07%20at%201.01.03%20PM.png?width=489&height=65&name=Screenshot%202025-08-07%20at%201.01.03%20PM.png)   **Tips:** - For the best experience, use **Google Chrome**. Other supported browsers include Edge, Firefox, and Safari. - Make sure your browser is updated to the **latest version**. - Ensure your camera and microphone are not being **used by another application**. - Check your device’s **privacy settings** to confirm that browsers are allowed to access your camera and microphone.   If no other program or web browser is using your webcam and the camera still does not connect, we recommend you try an alternative internet browser. [Download Google Chrome](https://www.google.com/chrome/browser/desktop) [Download Microsoft Edge](http://windows.microsoft.com/en-gb/internet-explorer/download-ie) [Download Mozilla Firefox](https://www.mozilla.org/en-GB/firefox/new/) - [I'm a Participant](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#main-content) - [How to prepare](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#how-to-prepare) - [Camera](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#camera) - [Internet Connection](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#internet-connection) - [Microphone](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#microphone) - [I've started my interview](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#ive-started-my-interview) - [I've completed my interview](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#ive-completed-my-interview) - [FAQ](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#faq) - [Tips](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#tips) - [I'm an Account Holder](https://support.shortlister.com/knowledge/im-an-account-holder?hsLang=en#main-content) - [Creating Interviews](https://support.shortlister.com/knowledge/im-an-account-holder?hsLang=en#creating-interviews) - [Adding & Managing Interviewees](https://support.shortlister.com/knowledge/im-an-account-holder?hsLang=en#adding-managing-interviewees) - [Additional Guides](https://support.shortlister.com/knowledge/im-an-account-holder?hsLang=en#additional-guides) - [Reviewing Interviews](https://support.shortlister.com/knowledge/im-an-account-holder?hsLang=en#reviewing-interviews) - [Platform Updates & Guides](https://support.shortlister.com/knowledge/platform-updates-guides?hsLang=en#main-content) - [Platform Updates](https://support.shortlister.com/knowledge/platform-updates-guides?hsLang=en#platform-updates) - [Platform Guides](https://support.shortlister.com/knowledge/platform-updates-guides?hsLang=en#platform-guides) - [I'm a Reviewer](https://support.shortlister.com/knowledge/im-a-reviewer?hsLang=en) [![shortlister-logo-colour.svg](https://4019327.fs1.hubspotusercontent-na1.net/hubfs/4019327/shortlister-logo-colour.svg "shortlister-logo-colour.svg")](http://shortlister.com) shortlister.com Help Centre Copyright © 2026, Shortlister Solutions Ltd