My camera does not connect on my PC

To get started with Shortlister, you might need to give permission for your camera to be accessed in your web browser. Simply follow the steps below based on the browser you're using to ensure everything is set up correctly.

 

Chrome

  1. Click on the 'tune browser' icon in the far left of your address bar
    Screenshot 2025-08-06 at 7.04.46 PM

  2. Ensure the 'Camera' and 'Microphone' are turned on
     Screenshot 2025-08-06 at 7.05.20 PM

  3. If asked, click 'Reload' to apply changes.
    Screenshot 2025-08-06 at 7.06.13 PM

 

Firefox

  1. When prompted, choose your preferred camera and microphone, then click  'Allow'.
    Zight Recording 2025-08-06 at 07.18.16 PM
  2. If not prompted, click the camera icon in the address bar
    Screenshot 2025-08-06 at 7.22.57 PM

  3. Check 'Remember for all cameras and microphones'


Edge

  1. If your microphone and camera access are not enabled, a prompt will appear; please click ‘Allow’ to grant access.
    Screenshot 2025-08-07 at 12.10.44 PM

  2. If you don't see a prompt, click on the 'padlock' icon in the address bar and select 'Permission for this site' to adjust your settings

    Screenshot 2025-08-07 at 12.11.21 PM

  3. Make sure that 'Camera' and 'Microphone' are both set to 'Allow'

    Screenshot 2025-08-07 at 12.11.48 PM

  4. If asked, click 'Reload' to apply changes.
    Screenshot 2025-08-07 at 12.12.17 PM

 

Safari

  1. You will be prompted to grant access to your microphone and camera, click ‘Allow’.
    Screenshot 2025-08-07 at 1.00.09 PM

  2. To remember this setting, click the video camera icon in the address bar, then select ‘Always Allow on "assessment.shortlister.com"’.
    Screenshot 2025-08-07 at 1.01.03 PM

 

Tips:

  • For the best experience, use Google Chrome. Other supported browsers include Edge, Firefox, and Safari.

  • Make sure your browser is updated to the latest version.

  • Ensure your camera and microphone are not being used by another application.

  • Check your device’s privacy settings to confirm that browsers are allowed to access your camera and microphone.

 

If no other program or web browser is using your webcam and the camera still does not connect, we recommend you try an alternative internet browser.

Download Google Chrome

Download Microsoft Edge

Download Mozilla Firefox