--- title: User Permissions Explained description: Understand user roles and permissions in Shortlister, including access levels, user management, and how to control who can create, review, and manage assessments and interviews. --- [Skip to content](https://support.shortlister.com/knowledge/user-permissions-explained#main-content) English Show submenu for translations [Create a ticket](https://support.shortlister.com/knowledge/kb-tickets/new?hsLang=en) ![shortlistme-logo-whiteout-2.png\]](https://4019327.fs1.hubspotusercontent-na1.net/hub/4019327/hubfs/Shortlist.Me/shortlistme-logo-whiteout-2.png?height=40&name=shortlistme-logo-whiteout-2.png) Open main navigation Close main navigation - English Show submenu for translations - [Create a ticket](https://support.shortlister.com/knowledge/kb-tickets/new) Hi there! How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.shortlister.com/knowledge?hsLang=en) 2. [I'm an Account Holder](https://support.shortlister.com/knowledge/im-an-account-holder?hsLang=en) # User Permissions Explained This guide outlines the different user roles within Shortlister and what each role can access or manage across assessments and interviews. Understanding permissions ensures the right users have the appropriate level of control when creating, managing, and reviewing assessments. **Overview of User Roles** Shortlister provides four core user roles: - **Account Managers** – Full administrative access across the platform - **Account Holders** – High-level access to create and manage assessments - **Creators** – Responsible for building and managing their own assessments - **Reviewers** – Focused solely on reviewing assigned assessments or participants **Account Managers, Account Holders, and Creators** are added at the **account level**. **Reviewers** are assigned to **specific assessments or groups of participants**. **Permission Breakdown** | **Permission** | **Account Managers** | **Account Holders** | **Creators** | **Reviewers** | | --- | --- | --- | --- | --- | | Make changes to Account Defaults | ✅ | ❌ | ❌ | ❌ | | Create assessments/interviews | ✅ | ✅ | ✅ | ❌ | | Access assessments created by others | ✅ | ✅ | ❌ | ❌ | | Review assessments (assigned) | ✅ | ✅ | ✅ | ✅ | | Review assessments (not assigned) | ✅ | ✅ | ❌ | ❌ | | Invite interviewees | ✅ | ✅ | ✅ | ❌ | | Invite interviewees to assessments created by others | ✅ | ✅ | ❌ | ❌ | | Make changes to Marketplace | ✅ | ✅ | ❌ | ❌ | #### **Managing Users** User management is controlled by role: - **Account Managers** can add **Account Holders and Creators** - **Account Holders** can add **Reviewers** - **Reviewers** cannot add or manage users This ensures account-level access is tightly controlled, while still allowing teams to scale reviewer access as needed.   **Role Definitions** ### **Account Managers** Account Managers have the highest level of access within the platform. They can: - Configure **account-wide defaults** - Create and access **all assessments** - Review **any assessment**, regardless of assignment - Manage the **Marketplace** - Add **Account Holders and Creators** - Invite interviewees (to their own assessments) ### **Account Holders** Account Holders can manage most day-to-day activity but cannot change core account settings. They can: - Create and manage assessments - Access assessments created by others - Review all assessments - Manage Marketplace content - Add **Reviewers** - Invite interviewees (to their own assessments) **Creators** Creators are responsible for building and managing their own assessments. They can: - Create assessments - Review assessments they are assigned to - Invite interviewees to their own assessments They cannot: - Access assessments created by others - Review assessments they are not assigned to - Add users - Modify Marketplace or account settings   **Reviewers** Reviewers have a focused role within the platform and are typically added to support evaluation. They can: - Review **assigned assessments or participants** They cannot: - Create assessments - Invite interviewees - Access other assessments - Add or manage users - Make configuration changes **Authentication and Access (SSO)** If **Single Sign-On (SSO)** is enabled: - Users with an email address that matches your organisation’s domain will be prompted to **authenticate via SSO** - Users with email addresses **outside of your domain** will be prompted to **set a password** to access the platform This ensures secure and appropriate access for both internal and external users (e.g. reviewers). - [I'm a Participant](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#main-content) - [How to prepare](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#how-to-prepare) - [Camera](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#camera) - [Internet Connection](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#internet-connection) - [Microphone](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#microphone) - [I've started my interview](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#ive-started-my-interview) - [I've completed my interview](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#ive-completed-my-interview) - [FAQ](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#faq) - [Tips](https://support.shortlister.com/knowledge/im-a-participant?hsLang=en#tips) - [I'm an Account Holder](https://support.shortlister.com/knowledge/im-an-account-holder?hsLang=en#main-content) - [Creating Interviews](https://support.shortlister.com/knowledge/im-an-account-holder?hsLang=en#creating-interviews) - [Adding & Managing Interviewees](https://support.shortlister.com/knowledge/im-an-account-holder?hsLang=en#adding-managing-interviewees) - [Additional Guides](https://support.shortlister.com/knowledge/im-an-account-holder?hsLang=en#additional-guides) - [Reviewing Interviews](https://support.shortlister.com/knowledge/im-an-account-holder?hsLang=en#reviewing-interviews) - [Platform Updates & Guides](https://support.shortlister.com/knowledge/platform-updates-guides?hsLang=en#main-content) - [Platform Updates](https://support.shortlister.com/knowledge/platform-updates-guides?hsLang=en#platform-updates) - [Platform Guides](https://support.shortlister.com/knowledge/platform-updates-guides?hsLang=en#platform-guides) - [I'm a Reviewer](https://support.shortlister.com/knowledge/im-a-reviewer?hsLang=en) [![shortlister-logo-colour.svg](https://4019327.fs1.hubspotusercontent-na1.net/hubfs/4019327/shortlister-logo-colour.svg "shortlister-logo-colour.svg")](http://shortlister.com) shortlister.com Help Centre Copyright © 2026, Shortlister Solutions Ltd