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title: Reset Interview Question Answers
---

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# Reset Interview Question Answers

## This article covers resetting a single question, multiple questions, and what to do when a question has already been scored.

### **Resetting a Single Answer**

1. Select the relevant activity.
2. Search for the candidate you want to reset, then select **Review**.
3. In the top toolbar, click Questions **“?”** to open the Questions panel.
4. In the Reset column, tick the box next to the question you want to clear.
5. Click **Reset** answer at the bottom of the panel.
6. The answer will be permanently deleted and the candidate will be able to re-record.
7. You will then be prompted to extend the deadline. Choose to extend if required, or click the “x” to close the panel if an extension is not needed.

### **Resetting Multiple Answers**

Follow the same steps as above, but **tick the box next to each questions** you want to clear. The button at the bottom will update to Reset answers. Click this and confirm when prompted.

### **Important**

- Resetting an answer is permanent and cannot be undone.
- If a question already has a score or rating, it cannot be reset from this page.
- To request this, email **support@shortlister.com** and include the question number(s) and confirmation that you **agree to permanently delete the existing score or rating.**

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