---
title: How to action an 'Extension' request
description: "The brief video below will explain how to action an extension request that is sent to you as an account holder: To do this through the actions view, see the steps below: 1. Click the 'Extensions' tab"
---

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# How to action an 'Extension' request

The brief video below will explain how to action an extension request that is sent to you as an account holder:

<iframe height="315" src="https://www.loom.com/embed/306f6a9c3da04d64a69b23f2dcc52db0?sid=b739c8d9-c135-4430-9481-5ac0b5ca6429" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;" width="560" allowfullscreen data-service="loom" data-mce-src="https://www.loom.com/embed/4d7fd8192bc2408a87c959f0613f072e?sid=f3ed2a52-dc77-4b8c-bde8-74f7e9128967" data-mce-style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;" data-mce-fragment="1"></iframe>

To do this through the actions view, see the steps below:

**1.** Click the **'Extensions'** tab on the 'Actions' page.

**2.** Find the specific user you want to apply your decision to.

**3.** You have 3 options here. **Approve the action**, **deny the action (red button)** or **dismiss the action (cross icon)**. If you deny the action using the red button, this will trigger a notification to the individual letting them know their request was denied. If you click the X icon, this will deny the request but not trigger a notification. Use whichever method is appropriate for your situation.

**4.** If you approve the request, you can then set the new deadline in the window that pops up after clicking the green thumbs up icon.

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