The brief video below will explain how to action a reasonable adjustment request that is sent to you as an account holder:
To do this through the actions view, see the steps below:
1. Click the 'Reasonable adjustments' tab on the 'Actions' page.
2. Find the specific user you want to apply your decision to.
3. You have 3 options here. Approve the action, deny the action (red button) or dismiss the action (cross icon). If you deny the action using the red button, this will trigger a notification to the individual letting them know their request was denied. If you click the X icon, this will deny the request but not trigger a notification. Use whichever method is appropriate for your situation.
4. If approved, this will give the user an extra 25% thinking and answer time.